Management by Baseball This might be interesting.

http://www.netglimse.com/ This is a working greeting card service.

Amazon.com: Books: Delivering Quality Service: Balancing Customer Perceptions and Expectations About what I expected. This book is about private business, and not about governments which DON'T HAVE CUSTOMERS!!!!! The closest thing to a government in the Amazon.com reviews is Florida Power and Light, and that's an .... electric company!!! They sell a service. If you don't pay the bill, they can turn off your power, but they can't put you in jail or confiscate your property. They do that to you if you decide you'd rather not pay your taxes. That's the difference between taxpayers and customers. GOVERNMENTS DON'T HAVE CUSTOMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Total gifts for the 12 days of Christmas Day 1 1 Partridge in a pear tree Day 2 1 Partridge in a pear tree 2 Turtle Doves Day 3 1 Partridge in a pear tree 2 Turtle Doves 3 French Hens Day 4 1 Partridge in a pear tree 2 Turtle Doves 3 French Hens 4 Calling Birds Day 5 1 Partridge in a pear tree 2 Turtle Doves 3 French Hens 4 Calling Birds 5 Golden Rings Day 6 1 Partridge in a pear tree 2 Turtle Doves 3 French Hens 4 Calling Birds 5 Golden Rings 6 Geese A-laying Day 7 1 Partridge in a pear tree 2 Turtle Doves 3 French Hens 4 Calling Birds 5 Golden Rings 6 Geese A-laying 7 Swans A-swimming Day 8 1 Partridge in a pear tree 2 Turtle Doves 3 French Hens 4 Calling Birds 5 Golden Rings 6 Geese A-laying 7 Swans A-swimming 8 Maids A-milking 9 Ladies Dancing Day 9 1 Partridge in a pear tree 2 Turtle Doves 3 French Hens 4 Calling Birds 5 Golden Rings 6 Geese A-laying 7 Swans A-swimming 8 Maids A-milking 9 Ladies Dancing Day 10 1 Partridge in a pear tree 2 Turtle Doves 3 French Hens 4 Calling Birds 5 Golden Rings 6 Geese A-laying 7 Swans A-swimming 8 Maids A-milking 9 Ladies Dancing 10 Lords A-leaping Day 11 1 Partridge in a pear tree 2 Turtle Doves 3 French Hens 4 Calling Birds 5 Golden Rings 6 Geese A-laying 7 Swans A-swimming 8 Maids A-milking 9 Ladies Dancing 10 Lords A-leaping 11 Pipers Piping 12 Drummers Drumming Day 12 1 Partridge in a pear tree 2 Turtle Doves 3 French Hens 4 Calling Birds 5 Golden Rings 6 Geese A-laying 7 Swans A-swimming 8 Maids A-milking 9 Ladies Dancing 10 Lords A-leaping 11 Pipers Piping 12 Drummers Drumming Grand total: 12 Partridges and pear trees. (total 24) 22 Turtle Doves 30 French Hens 36 Calling Birds 40 Golden Rings 42 Geese A-laying 42 Swans A-swimming 40 Maids A-milking (total 80 if you count the cows) 36 Ladies Dancing 30 Lords A-leaping 22 Pipers Piping 12 Drummers Drumming 416 Total gifts